You'll be the person who knows our collection inside out, who spots a quality issue before our customers do, and who turns complex customer questions into moments of genuine connection. You'll work closely with Operations, Jewellery Design, and the wider team to make sure every BRUNA piece, and every BRUNA experience, lives up to the brand we're building.
]]>Quality Assurance - You own our product quality bar. You carry out regular quality checks at our warehouse in Vienna, conduct incoming goods inspections, and document quality issues systematically. You analyse return and complaint data to spot recurring issues, and translate those insights into action, whether that's a conversation with a supplier, feedback to our Jewellery Design team, or a tweak to our packaging.
Product Expertise - You're our internal product encyclopedia. You build and maintain product knowledge resources for the team, train colleagues on new collections, and act as the bridge between what customers tell us and what our Jewellery Design and Operations teams need to hear.
Continuous Improvement - You question existing structures and processes and bring in new ideas on how we can further improve our customer service and product quality. As the direct point of contact for our customers, you play a key role in ensuring their satisfaction at BRUNA.Cross-functional Collaboration - You report to our Operations & Supply Chain Lead and work closely with Jewellery Design, Logistics, our customer excellence team, and our flagship store. Your insights shape product decisions, not just service ones.
]]>You bring 2+ years of experience in customer service, or a similar role, ideally with exposure to product or quality responsibility. A background in jewellery is ideal, but we're equally open to candidates from adjacent industries (watches, leather goods, beauty, premium fashion, or design-led product brands) where craftsmanship and quality matter.
You have a sharp eye for detail and genuinely care about product quality. You can spot a flaw in a clasp at ten paces, and you know how to communicate that finding to both a supplier and a customer.
You are known for your helpfulness, always remain friendly, and respond empathetically to customer inquiries. You love social interactions, exude enthusiasm and empathy, and are passionate about the job.
You're a strong communicator in German and English, both spoken and written.
You work independently, diligently, and with a solution-oriented mindset. You're as comfortable digging through return data in a spreadsheet as you are explaining a piece to a customer on the phone.
You're based in Vienna and happy to visit our warehouse regularly for product checks. Otherwise, you work remotely like the rest of the team.
You're reliable, flexible, and you take ownership. When something isn't right, you don't just flag it, you fix it.
At BRUNA, we craft timeless, high-quality jewelry, and our operations are the engine behind every piece that reaches a customer. As our Operations & Supply Chain Lead, you'll own our end-to-end supply chain (from our production partners in Thailand and Italy to our 3PL in Vienna), and you'll lead our Customer Excellence team to ensure every touchpoint reflects the same care we put into our products.
This is a senior, strategic role with broad ownership. You'll shape how BRUNA scales operationally while keeping quality, efficiency, and customer experience at the heart of everything we do.
Supply Chain, Warehouse & Logistics: Own our end-to-end supply chain, including forecasting, ordering, stock management, international shipping, distribution, import, and customs. Oversee our 3PL partner in Vienna and ensure warehouse operations run smoothly, accurately, and on time.
Procurement & Supplier Management: Build and maintain strong relationships with our main production partners in Thailand and Italy, own the procurement process end-to-end, and ensure consistent quality, on-time delivery, and compliance with international standards (including hallmarks and materials regulations within the jewelry sector).
Quality Assurance & Product Coordination: Collaborate closely with our design team to bring new products to life, oversee packaging coordination, and ensure every piece meets BRUNA's quality standards before it reaches a customer. Translate product feedback and return data into concrete improvements.
Customer Excellence Leadership: Lead our Customer Excellence team and shape how we show up for our customers at every touchpoint. Translate customer feedback into operational improvements and ensure CX and supply chain decisions are made in sync.
Process, Performance & Resource Optimization: Track and optimize key department KPIs (return rates, on-time delivery, quality, efficiency, budget), identify and implement best practices, and continuously refine systems and workflows as we grow.
Cross-Department Collaboration: Partner with marketing, design, finance, and retail to optimize the end-to-end customer journey, from production through to post-purchase.
Experience: A strong track record in a senior operations or supply chain role, ideally within jewelry, accessories, or a comparable premium product category. You've owned forecasting, procurement, supplier management, and logistics end-to-end.
Systems Knowledge: Hands-on experience with ERP systems (such as SAP, D365, PLM, or similar) and a clear understanding of how to make these systems work for the business rather than the other way around.
3PL & Logistics Expertise: Proven experience managing 3PL partners, international shipping, and customs, with a sharp eye on cost, quality, and delivery performance.
Customer Experience Mindset: You understand that operations and customer experience are two sides of the same coin. You've led or worked closely with CX teams before, and you bring out the best in the people you lead.
E-commerce Operations: Familiarity with the operational realities of running a D2C e-commerce brand (preferred).
Process Thinking & KPI-Driven: You connect the dots across functions and build workflows that scale. You're as comfortable in a spreadsheet analysing return data as you are negotiating with a supplier.
Leadership & Communication: You build trust quickly, communicate clearly with internal and international stakeholders (German and English required), and bring out the best in the people you lead.
Accuracy & Ownership: You pay close attention to detail and hold yourself (and others) to a high standard, especially when it comes to the quality our customers expect from BRUNA.
You’ll be responsible for creating, curating, and publishing content daily—shaping how BRUNA shows up across platforms while continuously pushing creative boundaries.
]]>Create content at speed and scale: Ideate, shoot, edit, and publish content on a weekly (and often daily) basis, reacting quickly to emerging trends, cultural moments, and platform shifts. Monitor social trends, formats, sounds, and conversations, and interpret them in a way that feels authentic to BRUNA’s voice and aesthetic.
Own and elevate the BRUNA brand across social: Curate and maintain a cohesive, inspiring brand image across all social channels, ensuring consistency in tone, visual identity, and storytelling.
Daily posting & community engagement: Manage day-to-day posting and interactions to actively engage and grow our community.
Execute social shoots: Independently plan and execute social-first shoots and participate in brand shoots, capturing behind-the-scenes and real-time content.
Offline experiences: Attend and co-create events, pop-ups, and brand moments to capture content live and bring offline experiences online.
Creator & Collaboration Management: Scout, connect with, and collaborate with on-brand creators to expand BRUNA's reach and cultural relevance. Brief creators creativerly and ansure timley, high-quality content delivery. Collaborate closely with internal teams to align social content with broader brand and campaign goals.
A true content-first creator who is confident both behind and in front of the camera.
Deep understanding of social platforms (especially Instagram, TikTok, Pinterest, and emerging channels).
Strong eye for aesthetics, storytelling, and brand-aligned visuals.
Highly driven and self-starting, you push ideas forward and execute quickly in a fast-moving, creative environment.
Outgoing, community-driven, and energized by connecting with people—online, offline, and everywhere in between.
Someone who doesn’t just follow trends—but reinterprets and elevates them for BRUNA.
A Culture of Trust & Openness: We hire exceptional people and trust them to do their best work. Open communication, transparency, and collaboration aren't just values on a wall — they're how we operate every day.
Rooted in Our Values: Our five core values guide everything we do: High Agency & Proactive Ownership, Radical Candor & Wholehearted Collaboration, Excellence with Momentum, Simple Thoughtful Distinct, and How We Evolve. They shape how we work, how we grow, and how we show up for each other every day.
Investment in Your Growth: Your development matters to us. You'll have access to a dedicated learning budget and opportunities to grow your skills alongside the company.
Flexibility & Autonomy: As a remote-first company, we believe your best work happens when you have the freedom to manage your time and environment. We trust you to make it work.
High Standards, Strong Culture: We take hiring seriously — not just for skills, but for people who are passionate about delivering great work and winning as a team.
Find out more about who we are and what we value most here.
We can't wait to hear from you! ⭐️
BRUNA is committed to building an inclusive and diverse team. We welcome applications from people of all backgrounds, identities, and experiences.
Highly structured and organised, with a strong ability to manage multiple tasks and priorities
Driven and proactive, with a hands-on mindset and the ability to think ahead and move projects forward
Self-starter mentality with a strong sense of ownership and accountability
Understanding of brand aesthetics, with a pristine eye for quality, details, and visual consistency
Strong interest in the fashion landscape, cultural trends, and social media platforms
Outgoing personality - you enjoy creating content both in front of and behind the camera
Location: While the internship is remote, we are looking for candidates based in Vienna to support the local team and participate in content creation onsite.